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Helping Improve Access to Health Services

On Chicago's South Side, emergency departments are overwhelmed, often seeing patients who present for non-emergency medical conditions. To reduce the burden on emergency rooms and better serve this community, the University of Chicago Medical Center's Urban Health Initiative created the South Side Healthcare Collaborative (SSHC), a network of more than 30 community-based health centers and five local hospitals. SSHC helps families by providing a coordinated network of primary care physicians who oversee patient care—offering better opportunities to prevent and treat illnesses before they turn into emergencies. A key part of SSHC is its "Medical Home Connection Program," which schedules emergency department patients for appointments with a primary care doctor in one of its affiliated health centers. Since 2009, almost 14,000 patients have been educated in the emergency department about the importance of having a regular source of primary care—and more than half of those patients have made follow-up appointments at SSHC clinics.

Date Posted:
Organization Name: University of Chicago Medicine - Urban Health Initiative
Program Name: 

South Side Healthcare Collaborative (SSHC)

5841 S. Maryland Avenue
MC 1112, Room A-112
Chicago, IL 60637
United States
Healthy People 2020 Topic Area(s) addressed: 
Healthy People 2020 Objective(s) addressed: 
Healthy People 2020 overarching goal addressed: 
Achieve health equity, eliminate disparities, and improve the health of all groups.
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