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11-6. Satisfaction with health care providers’ communication skills

ORIGINAL OBJECTIVE
11-6. (Developmental) Increase the proportion of persons who report that their health care providers have satisfactory communication skills.
Potential data sources: National Committee for Quality Assurance; Behavioral Risk Factor Surveillance System (BRFSS), CDC, NCCDPHP; National Health Interview Survey (NHIS), CDC, NCHS; industry surveys (FIND/SVP, Nielsen, Jupiter Communications).
OBJECTIVE WITH REVISIONS
11-6. (Developmental) Increase the proportion of persons who report that their health care providers have satisfactory communication skills.
Target and baseline:
Objective Increase in Patients Reporting That Doctors or Other Health Providers Always 2000
Baseline 		2010
Target
Percent
11-6a. Listen carefully to them  56  64 
11-6b. Explain things so they can understand  58  65 
11-6c. Show respect for what they have to say  58  65 
11-6d. Spend enough time with them  45  52 
Target setting method: Better than the best.
Potential dData source s: National Committee for Quality Assurance; Behavioral Risk Factor Surveillance System (BRFSS), CDC, NCCDPHP; National Health Interview Survey (NHIS), CDC, NCHS; industry surveys (FIND/SVP, Nielsen, Jupiter Communications) Medical Expenditure Survey (MEPS), AHRQ.
REVISED OBJECTIVE
11-6. Increase the proportion of persons who report that their health care providers have satisfactory communication skills.
Target and baseline:
Objective Increase in Patients Reporting That Doctors or Other Health Providers Always 2000
Baseline 		2010
Target
Percent
11-6a. Listen carefully to them 56 64
11-6b. Explain things so they can understand 58 65
11-6c. Show respect for what they have to say 58 65
11-6d. Spend enough time with them 45 52
Target setting method: Better than the best.
Data source : Medical Expenditure Survey (MEPS), AHRQ.

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